Payments, Cancellations & Refunds

All styling services are non-refundable. Once a booking has been confirmed and payment has been received, your appointment time is reserved exclusively for you and preparation for your service begins prior to our session.

Should you choose to discontinue your styling service after commencement, or decide not to complete the agreed service, refunds will not be issued for any unused portion of the service.

If your package includes deliverables such as a style summary, outfit curation, shopping recommendations or digital resources, these will be provided in accordance with the agreed service, regardless of whether you elect to continue with subsequent appointments.

Any additional fees paid outside of the agreed styling service (such as travel charges) may be refunded at the discretion of Kerrie Carucci where the associated service has not been provided.

Payment

Upon confirmation of your styling service, 50% deposit must be paid to secure your appointment. Your final amount of the service must be paid at least 72 hours prior to your last session and a screenshot of the transfer must be emailed.  Both cash or payments on the day of your service are not accepted. All payments are accepted via bank transfer or credit card only. 

Late Payments
In the event that an invoice remains unpaid beyond the due date, Kerrie reserves the right to charge a reasonable administrative fee and/or recover reasonable costs incurred in following up overdue payments, in accordance with Australian Consumer Law.

Non-refundable
In the event that an invoice remains unpaid beyond the due date, Kerrie reserves the right to charge a reasonable administrative fee and/or recover reasonable costs incurred in following up overdue payments, in accordance with Australian Consumer Law.

Cancellations & Rescheduling

Rescheduling an appointment

If for any reason you are unable to make your appointment, because yes sometimes life does happen, ensure this circumstance change is communicated with Kerrie via email or phone call 72 hours prior to your appointment, allowing the deposit on your package to be maintained.

Rescheduling less than 24 hours prior will result in a 25% rescheduling fee for the selected package.

Emergencies

We understand emergencies or illness can occur, for any reason you are unable to make your appointment, due to an emergency this is to be communicated to Kerrie as soon as possible via email or phone call.

Cancellations

Deposits on any styling services are non-refundable unless you have made specific arrangements with Kerrie, as per the rescheduling policy.


Late Cancellations

Cancellations made within 24 hour period will incur a cancellation fee of non-refundable 50% deposit + 25% of the service fee.

Additional Time

If your session finishes and you would like to continue shopping or seeking styling insights from Kerrie further about your wardrobe, then depending on each other’s schedules, you will both have a choice to increase the session time. All additional hours are based on $200/hour.

Gift Vouchers

Gift cards purchased are non-refundable for change of mind and are not redeemable for cash.